Frequently Asked Questions

What hosting plans are available?

We offer three WordPress hosting plans :

Professional: Host up to 3 WordPress websites in 1 server location.

Expert: Host unlimited WordPress websites in all available server locations.

Agency: Same as our Expert plan but with additional storage and bandwidth.

Please check out our hosting plans & pricing page for more details.

How do I purchase a Hustly WordPress hosting Plan?

Simply sign up and purchase a plan with a valid payment method. Please check out our detailed guide to setup your Hustly hosting account.

What payment methods are available?

We currently only support valid Credit & Debit cards. All our payments are through Stripe. We are working on adding more payment methods. If your payment method is not available, please contact our support.

I am moving from another host? Can you help me migrate my website?

Free migration service is available with all our plans. Please contact our support, and one of our team member will assist you with the migration process. If you wish to do it yourself, please read our WordPress migration guide here.

How do I contact support?

If you have signed up and created a hosting account, simply submit a support ticket from the support system in your account. Alternatively, submit a support request from the support page on our website.

Please note that support tickets created from you hosting account are expedited and prioritized. For existing customers, we recommend using the in-built support system.

Support is open 7 days a week. Most issues are resolved within 1-24 hours.

How do I launch my first WordPress website?

The Hustly WordPress Management App makes it very easy to launch WordPress websites in minutes. With our one-click WordPress installation process, even non-technical users can easily launch WordPress websites, without any coding knowledge. Please check our detailed guide to launch your WordPress website in minutes. If you are having trouble launching or configuring your website or domains, please reach out to our support.

Where can I find detailed tutorials on using Hustly?

Please check our documentation section for detailed guides on setting up and managing your websites.

How do I login to my hosting panel?

Once you sign up for a plan and add your account details, your hosting panel login details will appear in your dashboard. A detailed guide to login to your hosting panel is posted here.

What are some common website manage tasks that I can perform in my hosting panel?

Our hosting setup comes with a Plesk – the most powerful and modern hosting panel for WordPress and simple websites. Some of the common tasks that can be carried out from the admin panel are:

Configuring your domain names.
Managing files and directories.
Configuring Email and FTP.
Configuring the hosting environment.
Scheduling backups and security configurations.
Installing or uninstalling WordPress and other applications.
Developer tasks such as configuring git or setting up a stage environment.
Adding and managing additional users.

What WordPress performance optimizations are included in the WordPress hosting setup?

All our servers are hosted in premium data centers by reputable vendors such as Digital Ocean, Google Cloud & Linode/Akamai. We use 100% native SSDs for website storage.

Our servers are Nginx, which has very significant performance advantages and scalability advantages. Traditional WordPress hosting companies still haven’t upgraded legacy systems to Nginx.

Our setup is also pre-configured to have a dedicated cache and CDN setups, with options to use super fast Nginx caching.

Want to makes your website faster? Simply reach out to our support and our experts will help you out. Free speed and performance consultations are included in our hosting plans.

How is your service so affordable?

We are a small and lean company, that focuses on our core technical competency – that is high quality reliable hosting. We strive to provide a quality hosting service to our customers. We don’t invest in expensive marketing gimmicks or unnecessary plugins & bloatware attempting to lock you in. In fact we are often surprised how our competitors are so overpriced.

Are you owned by EIG or Newfold?

No. We are a privately owned company, with no affiliation with any other hosting company.

Can I Install any WordPress plugin of my choice?

Yes. With Hustly you get a fully working WordPress setup with the ability to install any third party WordPress plugin, including those you create yourself. However, if you are using plugins that are insecure or recently been hacked, our systems may automatically disable these plugins.

Please keep in mind that installing WordPress plugins can break or adversely impact your website. Our technical support cannot guarantee to help you all plugins.

How can I create a complete backup of my website?

To create a full backup of your website, including the database, please carefully read and follow the instructions here.

How much uptime can I expect with my hustly websites?

We aim to have our websites up all the time – that is 100% uptime. You can expect to have your website up all the time, when you choose Hustly. Downtime due to scheduled maintenance are rare.

IMPORTANT: Risks of downtime caused by technical errors, cyber attacks, and hacks are real for online businesses. All Hustly websites are constantly monitored by our experts for any downtime. We have the ability to detect errors and downtime within a few minutes, and aim to deploy a fix immediately.

I am trying to update my website myself, but I cant see my changes. Why is that?

If you can’t see latest changes on your website, despite hard-refreshing your browser, or in your browser’s incognito mode, then
the most likely cause of this is that your Cache & CDN are still serving your old content.

How do I setup or clear my website’s Cache and CDN?

To clear your cache and CDN, please carefully read and follow our Cache and CDN setup guides in our documentation section.

How can I upload or edit my files in my WordPress folder?

Please login to your hosting admin panel to access your files. If you wish to access your files via FTP, you will find your FTP credentials inside your hosting panel as well. Please read our guide on how to manage your files on the hosting servers.